General Business Conditions of PKF – Prague Philharmonia o.p.s.

General Terms and Conditions of Prague Philharmonia, o.p.s.

Effective as of 1 November 2025
Last updated: 21 May 2026

I. General Provisions and Definitions

Prague Philharmonia, o.p.s. (hereinafter referred to as the “Company”) is a public benefit corporation with its registered office at Burešova 1661/2, 182 00 Prague 8, Czech Republic, Company ID No.: 64947602, registered in the Register of Public Benefit Corporations maintained by the Municipal Court in Prague, Section O, Insert 2.

Correspondence address:
Prague Philharmonia, o.p.s.
KD Ládví, Burešova 1661/2
182 00 Prague 8
Czech Republic

phone: +420 224 267 644
e-mail: vstupenky@prgphil.cz
website: www.prgphil.cz

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the contractual relationships arising from the purchase of tickets for concerts and other events organized by the Company.

II. Ticket Sales and ENIGOO Ticketing Platform

Ticket sales for Prague Philharmonia concerts are provided through the ENIGOO online platform operated by Enigoo s.r.o., with its registered office at Hlaváčova 207, 530 02 Pardubice, Czech Republic, Company ID No.: 27533347 (hereinafter referred to as “Enigoo”).
Enigoo provides technical mediation of ticket purchases, payment administration through GoPay s.r.o., and processing of data necessary for completing orders.

III. eTicket

An eTicket is an electronic ticket in PDF format containing a unique QR code serving as an identifier for entry to the concert.
After successful payment, the customer may:

• print the eTicket,
• save it to a mobile device,
• or store it in a digital wallet application (Apple Wallet / Google Wallet).

The QR code may only be used once. Any repeated use of the same QR code is invalid. Counterfeiting, copying, or altering the eTicket is prohibited and may be prosecuted under applicable legal regulations.

IV. Ticket Purchase and Payment

Tickets may be purchased:

• via the website www.prgphil.cz,
• at the Prague Philharmonia box office,
• or one hour before the concert at the venue, unless stated otherwise.

Online payments are processed via the GoPay payment gateway or bank transfer, depending on the ENIGOO system options. After successful payment, the eTicket is sent to the e-mail address provided by the customer.

V. Group Orders

A group order means the purchase of more than 10 tickets for a single event.
Group orders are accepted via e-mail at vstupenky@prgphil.cz and become binding upon confirmation by the Company.
The Company reserves the right to set individual payment and cancellation conditions for group orders.

VI. Complaints and Refund Policy

Pursuant to Section 1837(j) of the Czech Civil Code, withdrawal from a contract for leisure services provided on a specific date (concert ticket purchase) is not permitted.
Purchased tickets cannot be returned or exchanged.
The organizer reserves the right to change the programme, performers, date, time, and venue of the concert.
In the event of a concert date change, purchased tickets shall automatically remain valid for the rescheduled date.

If the rescheduled date does not suit the visitor, the visitor may, within 14 days from the announcement of the change, request:

• a refund of the ticket price,
• or the issuance of a voucher in the value of the ticket price, valid for 12 months.

Changes to the programme or performers alone do not constitute grounds for a refund.
In the event of cancellation of a concert without a replacement date, the ticket price shall be refunded in full using the same payment method originally used for the purchase.
Complaints may be submitted by e-mail to vstupenky@prgphil.cz.

VII. Personal Data Protection and Photography / Recording Policy

The controller of personal data is Prague Philharmonia, o.p.s., with its registered office at Burešova 1661/2, 182 00 Prague 8, Czech Republic.
Customers’ personal data are processed for the purposes of:

• concluding and performing contracts,
• complying with legal obligations,
• direct marketing,
• protecting the legitimate interests of the organizer.

The processor of personal data is Enigoo s.r.o., which provides technical administration of online ticket sales and payment services through GoPay s.r.o.
Personal data are not transferred to third countries.
Data contained in accounting documents and transaction records are retained for 10 years in accordance with applicable legal regulations.
The customer’s e-mail address may be used for sending information about similar concerts and programmes of Prague Philharmonia on the basis of the legitimate interest of the controller pursuant to Section 7(3) of Act No. 480/2004 Coll.

The customer may unsubscribe at any time:

• by clicking the unsubscribe link included in each e-mail,
• or by written request sent to vstupenky@prgphil.cz.

During concerts, accompanying programmes, and other public events, photographs and audiovisual recordings may be taken documenting the event, performers, and audience members.
Such recordings are made on the basis of the legitimate interest of the controller pursuant to Article 6(1)(f) GDPR for the purposes of:

• documentation,
• archiving,
• and promotion of Prague Philharmonia activities.

The recordings may be published:

• on the website www.prgphil.cz,
• on social media,
• and in promotional or printed materials.

If a visitor does not wish to be recognizably captured in photographs or recordings, they may inform the photographer or organizer’s staff directly at the venue.
For questions or requests regarding personal data protection, customers may contact vstupenky@prgphil.cz.
Customers also have the right to lodge a complaint with the Czech Data Protection Authority at www.uoou.cz.

VIII. Final Provisions

These General Terms and Conditions come into effect on 1 November 2025 and replace all previous versions.
The Company reserves the right to amend or supplement these Terms and Conditions at any time. The current version shall always be published on the website www.prgphil.cz.
By using the services of Prague Philharmonia, the customer confirms that they have read and agree to these Terms and Conditions.